Privacy Policy

1. Information We Collect

We may collect information that you provide directly to us, information collected automatically as you interact with our website, and information from third parties where applicable.

• Information you provide: name, email address, phone number, company details, and any other information submitted through contact forms, account registration, or correspondence with us.
• Automatically collected information: IP address, browser type, device identifiers, pages visited, time spent on pages, referring URLs, and general location data derived from your IP address.
• Cookies and similar technologies: data collected through cookies, pixels, and local storage used to operate and improve our website functionality.
• Information from third parties: data we may receive from analytics providers, payment processors, or publicly available sources, where relevant to our services.

2. How We Use Your Information

We use the information we collect for the following general purposes:

• To provide, operate, and maintain our website and platform.
• To respond to inquiries, process requests, and provide customer support.
• To improve, personalise, and expand our services and website experience.
• To communicate with you, including sending updates, administrative notices, and marketing communications where permitted.
• To monitor usage, analyse trends, and safeguard against fraudulent or unauthorised activity.
• To comply with applicable legal obligations and enforce our terms and policies.

3. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing personal information, we generally rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving our business, provided those interests are not overridden by your rights and freedoms.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance functionality, analyse site traffic, and understand visitor behaviour. You can control or disable cookies through your browser settings; however, doing so may affect the functionality and features available on our website.

5. Sharing and Disclosure of Information

We do not sell personal information. We may share information in the following circumstances:

• With service providers and contractors who perform functions on our behalf, such as hosting, analytics, and communication tools, under appropriate confidentiality obligations.
• To comply with applicable laws, regulations, legal processes, or governmental requests.
• To protect the rights, property, or safety of Raven Trustome, our users, or others.
• In connection with a business transaction such as a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we take reasonable steps to securely delete or anonymise it.

7. Data Security

We implement reasonable technical and organisational measures designed to protect personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of information transmitted to or from our website.

8. International Data Transfers

Where information is transferred across borders, we aim to ensure appropriate safeguards are in place consistent with applicable data protection requirements. Please contact us for further information regarding specific transfer mechanisms where relevant.

9. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, which may include the right to access, correct, delete, restrict, or object to processing, as well as the right to data portability and the right to withdraw consent where processing is based on consent. To exercise any applicable rights, please contact us using the details provided on our website.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take reasonable steps to delete it.

11. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of such third parties, and we encourage you to review their respective privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and material changes may be communicated through additional notice where appropriate.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out via the contact details provided on our website footer.